Privacy Policy

Last Updated: October 16, 2026

Introduction

Welcome to Novalquira!

Novalquira is operated by Beijing Hengxile Building Materials Co., Ltd., a company based in Beijing, China.

At Novalquira, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products, create an account, or communicate with our customer support team.

Please read this Privacy Policy carefully to understand our practices and your rights.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Personal and Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account details, where applicable
  • Order history and purchase information
  • Customer service communications

Payment and Transaction Information

When you make a purchase, payment information may be processed by the payment service providers available at checkout.

We may receive limited transaction information, including payment status, transaction identifiers, and payment method details necessary for order management, refunds, and customer support.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and browsing activity
  • Referring website information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and fulfilling customer orders
  • Arranging shipping and delivery
  • Providing customer service and support
  • Sending order confirmations and shipping updates
  • Handling returns, refunds, and exchanges
  • Maintaining and improving website functionality
  • Improving our products and shopping experience
  • Preventing fraudulent transactions and unauthorized activity
  • Complying with legal and regulatory obligations
  • Sending promotional communications where legally permitted

Where required by applicable privacy laws, we process personal information on an appropriate legal basis, including contractual necessity, compliance with legal obligations, legitimate interests, or consent.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to support website functionality and improve your shopping experience.

Cookies may help us:

  • Remember shopping cart contents
  • Save website preferences
  • Maintain secure website operations
  • Measure website traffic and performance
  • Understand how visitors interact with our website
  • Support personalized advertising where applicable

You can manage or disable cookies through your browser settings and any cookie preference controls available on our website.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect the functionality of our website.

4. Sharing Your Personal Information

We may share necessary personal information with third-party service providers that help us operate our online store.

These providers may include:

  • Payment processing providers
  • Shipping and logistics companies
  • E-commerce platform and website hosting providers
  • Customer service providers
  • Website analytics providers, where applicable
  • Marketing and advertising providers, where applicable
  • Legal or regulatory authorities when required by law

We aim to share only the information reasonably necessary for the relevant business purpose.

Some advertising or analytics activities may qualify as the sale or sharing of personal information under certain privacy laws, even when no monetary payment is involved. Where applicable, we will provide the required disclosures and opt-out options.

5. Payment Security

We take payment security seriously.

Payments are processed through payment service providers available at checkout. These providers may use encryption, fraud prevention systems, and other security measures to protect payment transactions.

We may retain limited transaction records as necessary for order management, refunds, fraud prevention, and legal compliance.

We encourage customers to review the privacy and security policies of their selected payment providers.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

These measures may include appropriate access controls, secure communications, and safeguards maintained by our service providers.

However, no method of internet transmission or electronic data storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy or comply with applicable legal obligations.

These purposes may include:

  • Completing purchases and deliveries
  • Providing customer support
  • Maintaining transaction and financial records
  • Processing returns and refunds
  • Preventing fraud
  • Resolving disputes
  • Meeting tax, accounting, and legal obligations

When personal information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate personal information
  • Requesting deletion of eligible personal information
  • Restricting or objecting to certain processing activities
  • Withdrawing consent where applicable
  • Requesting data portability where legally available
  • Opting out of promotional communications
  • Opting out of qualifying targeted advertising or the sale or sharing of personal information
  • Lodging a complaint with an appropriate privacy authority where legally available

To exercise your privacy rights, please contact us at maojunjie@novalquira.com.

We may request reasonable information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

9. Marketing Communications

Where you have subscribed or where otherwise permitted by law, we may send you information about products, promotions, special offers, and store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us directly.

Unsubscribing from marketing communications will not prevent essential transactional messages related to your orders.

10. International Data Transfers

As an online business, we may use service providers located in different countries or regions.

Your personal information may therefore be processed or stored outside your country of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

11. Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without any consent or authorization required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or external services.

These websites may have their own privacy policies and information-handling practices.

We encourage customers to review their privacy policies before providing personal information.

We are not responsible for the independent privacy practices of third-party websites outside our control.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website services, or applicable legal requirements.

Updates will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

Store Name: Novalquira
Company Name: Beijing Hengxile Building Materials Co., Ltd.
Email: maojunjie@novalquira.com
Phone: +86 152 4482 6040
Business Address: Room 1121, 10th Floor, Building 3, No. 121 Majiabao East Road, Fengtai District, Beijing, China

Thank you for trusting Novalquira. We value your privacy and are committed to providing a secure and reliable shopping experience.